Is there a minimum hire order?
During COVID-19 Our minimum order fee is $420 this includes delivery and pick up during normal hrs and standard straight forward installations. If your event requires more than standard installation please contact us for a quote.
PLEASE NOTE : Standard Delivery is street level access, with safe an easy delivery access for us and our hire arrangments , we may charge you a seperate delivery and install fee if access is difficult or is on a higher or lower lvl
Can our products be used outdoors?
No, all our products are handmade bespoke designs. They are for indoor use only and yes we classify Sperry tents as indoors.
What is your set up fee?
Our set up fee is estimated on what you require from us for your special day.
Standard set up fee is included in your total price, if you request more than hire and standard set up please email us.
When we mention standard set up fee this includes basic installation with a standard ladder 1.69cm and straight forward installation with hanging points provided, please contact to consult and quote for other installations.
Are we able to pick up our hire order?
Sorry we do not offer D.I.Y pick up at this stage.
Can you offer a discount?
We are unable to offer a discount; our prices are competitive and fairly priced for hire and service.
What areas do you service?
We service the Northern Rivers area from Tweed Heads to Casino.
What are your cancellation policies?
We do not offer cancellation so please choose carefully all our booking are taken online and all hiring is paid in the full amount at our checkout.
Do you require a deposit?
We do not take deposit; we require the full amount be paid upon your choice of date and hire at our online check out.
When will my delivery be scheduled to arrive?
All deliveries will be made on the date of booking prior to the event start time, please ensure you have allowed adequate set up time for us to deliver and install we will require a minimum of 2hrs depending on what you have requested.
Can I change my order before my event?
Please choose carefully as once payment is taken and date is booked we cannot change your order. Our products are hand-made, we do not mass produce, all of our items are bespoke and one of a kind.
What happens if something gets broken/damaged or unreturned?
If any item is unreturned, damaged or broken payment of full replacement value is required within seven days.
If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.