Is there a minimum hire order?
Our minimum order fee is $420 this includes delivery and pick up during normal hrs and standard straight forward installations. If your event requires more than standard installation please contact us for a quote.
PLEASE NOTE : Standard Delivery is street level access, with safe an easy delivery access for us and our hire designs, we may charge you a seperate delivery and install fee if access is difficult or is on a higher or lower lvl
Can our products be used outdoors?
No, all our products are handmade bespoke designs. They are for indoor use only and yes we classify Sperry tents as indoors.
What is your set up fee?
Our set up fee is estimated on what you require from us for your event or project.
Standard set up fee is included in your total price, if you request more than hire and standard set up and want to utilise our botanical Styling Services– please email us.
When we mention standard set up fee this includes basic installation with a standard ladder and straight forward installation with secure hanging points provided, please contact to consult and quote for other installations.
Do you have more than one day hire packages?
yes! If you require our hire collections for more than one day please contact us for a quote.
Are we able to pick up our hire order?
Sorry we do not offer D.I.Y pick up at this stage.
Can you offer a discount?
We are unable to offer a discount; our prices are competitive and fairly priced for hire installation & pick-up.
What areas do you service?
We service the Northern Rivers area from Byron Bay to Tweed, however if you are outside this area & you would like us to work with you on a special event or film production, please call or email us with your enquiry.
What are your cancellation policies?
We do not offer cancellation so please choose carefully all our booking are taken online and all hiring is paid in full at our checkout.
Do you require a deposit?
We do not take deposit; we require the full amount be paid upon your choice of date and hire at our online check out.
When will my delivery be scheduled to arrive?
All deliveries will be made on the date of booking prior to the event start time, please ensure you have allowed adequate set up time for us to deliver and install our botanical hire designs- we will require a minimum of 3 hrs depending on what you have requested.
Can I change my order before my event?
Please choose carefully as once payment is taken and date is booked we cannot change your order. Our products are hand-made, we do not mass produce, all of our items are bespoke and one of a kind.
*All our designs will be subject to change as we use a mix of dried and preserves florals these natural botanicals have their own flower life, we will update our designs according to what dries and preserves are available in the same colour pallet for each range.
What happens if something gets broken/damaged or unreturned?
If any item is unreturned, damaged or broken payment of full replacement value is required within seven days.
If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.